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Freshdesk AI vs SmartAction
People
PriceAI Customer Service Agents median $75
Published entry price
$79+per agent / month
Usage-based
AI Customer Service Agents
Annual estimate10 people, entry price
$9,480+
10 people
Usage-based
Offer
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AI Customer Service Agents
Overview
Focus
AI Customer Service Agents
AI Customer Service Agents
Product
Freshdesk provides an AI-powered customer service platform with Freddy AI for ticket routing, auto-responses, and agent assistance across email, chat, phone, and social.
Conversational AI platform for contact centers automating routine customer interactions over phone and chat.
Headquarters
San Mateo, California
Fort Worth, Texas
Company size
5001-10000 employees
51-200 employees
Founded
2010
2002
Pricing details
Plan
Published entry price
Published rate
$79+ / agent / month
Usage-based
Billable seats
10
Free options
Free plan, Free trial
Pricing source
Source updated
Oct 29, 2026
Oct 29, 2026