Freshchat vs Zendesk
FreshchatLive Chat
ZendeskHelp & Customer Support
Freshchat Live Chat Modern messaging for customer engagement. | Zendesk Help & Customer Support Champions of customer service | |
|---|---|---|
| Overview | ||
| Category | Live Chat | Help & Customer Support |
| What it is | Freshchat by Freshworks is a modern messaging platform for customer engagement across live chat, WhatsApp, email, and social channels with AI-powered chatbots and team collaboration. | Zendesk is a leading customer service platform that provides ticketing, messaging, help centers, and AI-powered automation. It enables businesses to deliver omnichannel support experiences. |
| Pricing | ||
| Published price | Contact Freshchat for detailed pricing information. Plans typically scale based on team size and usage requirements. | Support Team: $19/agent/month - Email ticketing, basic reporting Suite Team: $55/agent/month - Omnichannel support, help center Suite Growth: $89/agent/month - Self-service portal… |
| Pricing model | Not available | Tiered plans |
| Free options | Free trial | Free plan · Free trial |
| Deal on Cubbie | None right now | 6 months free Live now |
| Company | ||
| Founded | 2010 | 2007 |
| Team size | 5,001-10,000 employees | 5,001-10,000 employees |
| Headquarters | San Mateo, California | San Francisco, California |
| Featured clients | PhonePe, MakeMyTrip, Klarna | Uber, Slack, Shopify |