Freshchat vs Zammad
FreshchatLive Chat
ZammadHelp & Customer Support
Freshchat Live Chat Modern messaging for customer engagement. | Zammad Help & Customer Support Open-source helpdesk and ticketing. | |
|---|---|---|
| Overview | ||
| Category | Live Chat | Help & Customer Support |
| What it is | Freshchat by Freshworks is a modern messaging platform for customer engagement across live chat, WhatsApp, email, and social channels with AI-powered chatbots and team collaboration. | Zammad is an open-source web-based helpdesk and ticketing system that manages customer communication across email, chat, phone, and social media channels. |
| Pricing | ||
| Published price | Contact Freshchat for detailed pricing information. Plans typically scale based on team size and usage requirements. | Contact Zammad for detailed pricing information. Plans typically scale based on team size and usage requirements. |
| Pricing model | Not available | Tiered plans |
| Free options | Free trial | No free plan · Free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2010 | 2016 |
| Team size | 5,001-10,000 employees | 11-50 employees |
| Headquarters | San Mateo, California | Berlin, Germany |
| Featured clients | PhonePe, MakeMyTrip, Klarna | Government agencies, SMBs, Nonprofits |