Freshchat vs Plain
FreshchatLive Chat
PlainHelp & Customer Support
Freshchat Live Chat Modern messaging for customer engagement. | Plain Help & Customer Support Customer support for developer-first companies. | |
|---|---|---|
| Overview | ||
| Category | Live Chat | Help & Customer Support |
| What it is | Freshchat by Freshworks is a modern messaging platform for customer engagement across live chat, WhatsApp, email, and social channels with AI-powered chatbots and team collaboration. | Plain is a modern customer support platform designed for developer-first and API-first companies, providing a fast inbox, API access, and tight integration with development workflows. |
| Pricing | ||
| Published price | Contact Freshchat for detailed pricing information. Plans typically scale based on team size and usage requirements. | Free: Core support features, limited seats Pro: $29/seat/month - Full features, API access Business: $69/seat/month - SLA management, advanced workflows |
| Pricing model | Not available | Tiered plans |
| Free options | Free trial | No free plan · Free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2010 | 2021 |
| Team size | 5,001-10,000 employees | 11-50 employees |
| Headquarters | San Mateo, California | London, United Kingdom |
| Featured clients | PhonePe, MakeMyTrip, Klarna | Stytch, Knock, Inngest |