Freshchat vs osTicket
FreshchatLive Chat
osTicketHelp & Customer Support
Freshchat Live Chat Modern messaging for customer engagement. | osTicket Help & Customer Support Make. Happy. Customers. | |
|---|---|---|
| Overview | ||
| Category | Live Chat | Help & Customer Support |
| What it is | Freshchat by Freshworks is a modern messaging platform for customer engagement across live chat, WhatsApp, email, and social channels with AI-powered chatbots and team collaboration. | Open-source support ticket system with a web-based interface for managing and organizing support requests for IT departments. |
| Pricing | ||
| Published price | Contact Freshchat for detailed pricing information. Plans typically scale based on team size and usage requirements. | Not published |
| Pricing model | Not available | Free |
| Free options | Free trial | Free plan · Free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2010 | 2010 |
| Team size | 5,001-10,000 employees | 1-10 employees |
| Headquarters | San Mateo, California | Open Source Project |
| Featured clients | PhonePe, MakeMyTrip, Klarna | Not available |