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Open-source support ticket system with a web-based interface for managing and organizing support requests for IT departments.

Pricing

Free / Cloud from $12/agent/mo

Founded

2010

Team size

1-10 employees

Headquarters

Open Source Project

At a glance

Pricing model

Free

Try before you buy

About osTicket

Open-source support ticket system with a web-based interface for managing and organizing support requests for IT departments.

Buyer Fit & Positioning

Procurement & Fit

Structured facts from the vendor to help your security, finance, and procurement reviews move faster.

Trust

Security & compliance

The vendor hasn’t added security or compliance details yet.

Pricing

Commercial model

Pricing model: Free

Free trial: Yes

Free plan: Yes

Contract minimum: Not specified

Procurement

Purchasing & legal

The vendor hasn’t added purchasing & legal details yet.

Fit

Best-fit company size

Company-size fit has not been specified yet.

Implementation & Procurement

Commercial Fit & Ecosystem

Proof, Outcomes & Momentum

Alternatives, Migration & Buyer Objections