Vendor 1
FreeScoutHelp Desk & Ticketing
Free open-source helpdesk and shared inbox alternative to Help Scout.
No reviewsRating2018Founded
FreeScout vs TOPdesk
Vendor decision canvas
Vendor 2
TOPdeskHelp Desk & Ticketing
Service management software connecting IT, facilities, and HR departments with self-service portals and collaborative workspaces.
$76+ / seat / monthPriceNo reviewsRating1993Founded
Carry this decision forward
FreeScout + TOPdesk can move into a shared evaluation.
Evidence sheet
2-vendor view| Vendor 1 FreeScout Help Desk & Ticketing Best Open Source Helpdesk & Shared Mailbox | Vendor 2 TOPdesk Help Desk & Ticketing Everything's urgent. Work on what counts. | |
|---|---|---|
| Overview | ||
| Category | Help Desk & Ticketing | Help Desk & Ticketing |
| What it is | Free open-source helpdesk and shared inbox alternative to Help Scout. | Service management software connecting IT, facilities, and HR departments with self-service portals and collaborative workspaces. |
| Pricing | ||
| Price | Not available | $76+ / seat / month |
| Pricing model | Free | Per seat |
| Free options | Free plan, Free trial | No free plan, Free trial |
| Company | ||
| Founded | 2018 | 1993 |
| Team size | 1-10 employees | 501-1000 employees |
| Headquarters | Remote | Delft, Netherlands |
Where these sit in Help Desk & Ticketing
- TOPdesk$76 / month
- Help Desk & Ticketing median$19.8 / month
Typical monthly range: $10–$30 per seat. 6% are priced on request.
See the whole Help Desk & Ticketing market