Five9 vs Surgical Directions Merlin

Five9Contact Center as a Service

Surgical Directions MerlinPredictive Analytics Platforms

CustomPublished price

	Five9 Contact Center as a Service Intelligent cloud contact center. View profile Visit	Surgical Directions Merlin Predictive Analytics Platforms Powering the future of perioperative & procedural care View profile Visit
Overview
Category	Contact Center as a Service	Predictive Analytics Platforms
What it is	Five9 provides an intelligent cloud contact center with AI-powered virtual agents, WFO, digital engagement, and analytics.	OR management and perioperative performance platform for hospitals and ASCs.
Pricing
Published price	Digital: $119/user/month Core: $119/user/month Premium: $169/user/month Ultimate: $229/user/month	Custom No public pricing; SaaS sold to hospitals/health systems via demo and consulting engagement. Priced per facility/deployment.
Pricing model	Tiered plans	Custom quote
Free options	No free plan	No free plan · No free trial
Deal on Cubbie	None right now	None right now
Company
Founded	2001	1995
Team size	1001-5000 employees	51-200 employees
Headquarters	San Ramon, California	Chicago, IL
Featured clients	Under Armour, DoorDash, Lululemon	Not available

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