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Distribution Engine vs Zendesk

Distribution Engine logo
Distribution EngineAI Lead Routing
Starts at $45/user/moPublished price
Zendesk logo
ZendeskHelp & Customer Support
Distribution Engine logo
Distribution Engine
AI Lead Routing

Smart routing & scheduling for Salesforce

Zendesk logo
Zendesk
Help & Customer Support

Champions of customer service

Overview
CategoryAI Lead RoutingHelp & Customer Support
What it isSalesforce-native lead and case routing engine with round-robin, weighted, and load-balanced distribution rules.Zendesk is a leading customer service platform that provides ticketing, messaging, help centers, and AI-powered automation. It enables businesses to deliver omnichannel support experiences.
Pricing
Published priceStarts at $45/user/moSupport Team: $19/agent/month - Email ticketing, basic reporting Suite Team: $55/agent/month - Omnichannel support, help center Suite Growth: $89/agent/month - Self-service portal…
Pricing modelPer seatTiered plans
Free optionsNo free plan · Free trialFree plan · Free trial
Deal on CubbieNone right now6 months free Live now
Company
Founded20122007
Team size11-50 employees5,001-10,000 employees
HeadquartersBristol, UKSan Francisco, California
Featured clientsNot availableUber, Slack, Shopify

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