Discourse vs Zendesk
DiscourseCommunity Forum Software
ZendeskHelp & Customer Support
Discourse Community Forum Software Open-source community discussion. | Zendesk Help & Customer Support Champions of customer service | |
|---|---|---|
| Overview | ||
| Category | Community Forum Software | Help & Customer Support |
| What it is | Discourse is an open-source discussion platform for building threaded conversation communities with powerful moderation tools, ideal for technical support and developer forums. | Zendesk is a leading customer service platform that provides ticketing, messaging, help centers, and AI-powered automation. It enables businesses to deliver omnichannel support experiences. |
| Pricing | ||
| Published price | Not published | Support Team: $19/agent/month - Email ticketing, basic reporting Suite Team: $55/agent/month - Omnichannel support, help center Suite Growth: $89/agent/month - Self-service portal… |
| Pricing model | Tiered plans | Tiered plans |
| Free options | Free plan · Free trial | Free plan · Free trial |
| Deal on Cubbie | None right now | 6 months free Live now |
| Company | ||
| Founded | 2013 | 2007 |
| Team size | 51-200 employees | 5,001-10,000 employees |
| Headquarters | San Francisco, California | San Francisco, California |
| Featured clients | Not available | Uber, Slack, Shopify |