Vendor 1
DeskuHelp Desk & Ticketing
AI helpdesk and customer support platform with ticketing, chat, and automation.
$29+ / monthPriceNo reviewsRating2020Founded
Desku vs FreeScout
Vendor decision canvas
Vendor 2
FreeScoutHelp Desk & Ticketing
Free open-source helpdesk and shared inbox alternative to Help Scout.
No reviewsRating2018Founded
Carry this decision forward
Desku + FreeScout can move into a shared evaluation.
Evidence sheet
2-vendor view| Vendor 1 Desku Help Desk & Ticketing Get enterprise-grade automation at startup-friendly prices. | Vendor 2 FreeScout Help Desk & Ticketing Best Open Source Helpdesk & Shared Mailbox | |
|---|---|---|
| Overview | ||
| Category | Help Desk & Ticketing | Help Desk & Ticketing |
| What it is | AI helpdesk and customer support platform with ticketing, chat, and automation. | Free open-source helpdesk and shared inbox alternative to Help Scout. |
| Pricing | ||
| Price | $29+ / month | Not available |
| Pricing model | Tiered plans | Free |
| Free options | Free plan, Free trial | Free plan, Free trial |
| Company | ||
| Founded | 2020 | 2018 |
| Team size | 11-50 employees | 1-10 employees |
| Headquarters | Delaware, DE | Remote |
Where these sit in Help Desk & Ticketing
- Desku$29 / month
- Help Desk & Ticketing median$19.8 / month
Typical monthly range: $10–$30 per seat. 6% are priced on request.
See the whole Help Desk & Ticketing market