Decisions vs Observe.AI
DecisionsWorkflow Automation
$6,750+ / monthPublished price
Observe.AIConversation Intelligence
From $69 / agent / moPublished price
Decisions Workflow Automation Code less. Achieve more. | Observe.AI Conversation Intelligence AI for contact center conversations. | |
|---|---|---|
| Overview | ||
| Category | Workflow Automation | Conversation Intelligence |
| What it is | Decisions is a no-code business process automation platform that combines workflow management, rules engines, and form builders for enterprise process automation. | Observe.AI provides AI-powered conversation intelligence for contact centers with real-time agent assist, QA automation, and coaching analytics. |
| Pricing | ||
| Published price | $6,750+ / month Bronze: From $6,750/month - Core automation Silver: Custom pricing - Advanced features Gold: Custom pricing - Full platform | From $69 / agent / mo No public pricing page; sold sales-led with a ~100-seat minimum. AWS Marketplace lists the Observe.AI Post-Interaction AI module at $828 per agent for a 12-month contract, i.e. $6… |
| Pricing model | Custom quote | Per seat |
| Free options | Not available | No free plan · No free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2010 | 2017 |
| Team size | 51-200 employees | 201-500 employees |
| Headquarters | Virginia Beach, Virginia | San Francisco, California |
| Featured clients | US Air Force, HCA Healthcare, WellCare | DoorDash, Pearson, World Financial Group |