Crisp vs Freshchat
CrispHelp & Customer Support
FreshchatLive Chat
Crisp Help & Customer Support The AI customer support platform for every business. | Freshchat Live Chat Modern messaging for customer engagement. | |
|---|---|---|
| Overview | ||
| Category | Help & Customer Support | Live Chat |
| What it is | Crisp is an all-in-one customer support platform combining live chat, AI chatbot, shared inbox, knowledge base, and ticketing for startups and SMBs, with self-hosted and cloud options. | Freshchat by Freshworks is a modern messaging platform for customer engagement across live chat, WhatsApp, email, and social channels with AI-powered chatbots and team collaboration. |
| Pricing | ||
| Published price | Basic (Free): Website chat widget, basic features Pro: $25/workspace/month - Full shared inbox, automations Essentials: $95/workspace/month - Full-featured support platform Enterp… | Contact Freshchat for detailed pricing information. Plans typically scale based on team size and usage requirements. |
| Pricing model | Flat rate | Not available |
| Free options | Free plan · Free trial | Free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2015 | 2010 |
| Team size | 11-50 employees | 5,001-10,000 employees |
| Headquarters | Nantes, France | San Mateo, California |
| Featured clients | SmartSuite, Ramp, Mention | PhonePe, MakeMyTrip, Klarna |