Chatwoot vs Freshchat
ChatwootHelp & Customer Support
FreshchatLive Chat
Chatwoot Help & Customer Support Open-source customer support platform. | Freshchat Live Chat Modern messaging for customer engagement. | |
|---|---|---|
| Overview | ||
| Category | Help & Customer Support | Live Chat |
| What it is | Chatwoot is an open-source, AI-powered customer support platform that provides omnichannel messaging, a shared inbox, and automation tools as an alternative to Intercom and Zendesk. | Freshchat by Freshworks is a modern messaging platform for customer engagement across live chat, WhatsApp, email, and social channels with AI-powered chatbots and team collaboration. |
| Pricing | ||
| Published price | Self-hosted (Free): MIT licensed, full feature set Cloud Startups: Free for eligible open-source projects Cloud Business: $19-99/agent/month - AI credits, premium features Enterpr… | Contact Freshchat for detailed pricing information. Plans typically scale based on team size and usage requirements. |
| Pricing model | Tiered plans | Not available |
| Free options | Free plan · Free trial | Free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2020 | 2010 |
| Team size | 11-50 employees | 5,001-10,000 employees |
| Headquarters | San Francisco, California | San Mateo, California |
| Featured clients | CircleCI, Accel, Freshworks | PhonePe, MakeMyTrip, Klarna |