Braze vs Decibel
BrazeCustomer Journey Orchestration
CustomPublished price
DecibelDigital Experience Monitoring
CustomPublished price
Braze Customer Journey Orchestration Customer engagement platform for leading brands. | Decibel Digital Experience Monitoring Real-time insight. Real-world results. | |
|---|---|---|
| Overview | ||
| Category | Customer Journey Orchestration | Digital Experience Monitoring |
| What it is | Braze is an enterprise customer engagement platform that delivers personalized, cross-channel messaging through email, push, SMS, in-app, and Content Cards, powered by real-time data streaming and AI. | Digital experience intelligence product scoring web and mobile sessions to identify user struggle and frustration signals. Now part of Medallia. |
| Pricing | ||
| Published price | Custom Braze does not publish list prices; all four editions (Go, Select, Pro, Enterprise) are contact-sales and scale with Monthly Active Users (MAU) plus Action Credits. Multiple third… | Custom Decibel Insight is now Medallia Digital Experience Analytics (DXA). It is sold as an enterprise platform with no public pricing; rates are quote-only based on traffic/volume and m… |
| Pricing model | Tiered plans | Usage-based |
| Free options | No free plan · Free trial | No free plan · No free trial |
| Deal on Cubbie | None right now | $500 credit Live now |
| Company | ||
| Founded | 2011 | 2013 |
| Team size | 1,001-5,000 employees | 51-200 employees |
| Headquarters | New York, New York | London, United Kingdom |
| Featured clients | Burger King, Disney+, Dominos | Not available |