AvayaContact Center Software
Avaya is an enterprise communications platform providing cloud-first contact center solutions that unify chat, voice, SMS, and backend systems into an intelligence-driven fabric.
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Avaya vs inConcert AI
Vendor decision canvas
inConcert AIContact Center Software
Omnichannel contact center and marketing automation platform with AI agents and virtual assistants.
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Evidence sheet
2-vendor view| Vendor 1 Avaya Contact Center Software Enterprise communications platform. | Vendor 2 inConcert AI Contact Center Software Omnichannel contact center and marketing automation platform with AI agents and virtual assistants. | |
|---|---|---|
| Overview | ||
| Category | Contact Center Software | Contact Center Software |
| What it is | Avaya is an enterprise communications platform providing cloud-first contact center solutions that unify chat, voice, SMS, and backend systems into an intelligence-driven fabric. | Omnichannel contact center and marketing automation platform with AI agents and virtual assistants. |
| Pricing | ||
| Price | $35+ / seat / month | Contact sales |
| Pricing model | Per seat | Custom quote |
| Free options | No free plan, No free trial | No free plan, No free trial |
| Company | ||
| Founded | 1995 | 2001 |
| Team size | 5001-10000 employees | 201-500 employees |
| Headquarters | Morristown, New Jersey | Madrid, Spain |
