Trust
Security & compliance
SOC 2ISO 27001GDPRHIPAACCPA
SLA uptime target: Not specified
Security review turnaround: Not specified
DPA available: Not specified
Thunderhead ONE provides AI-driven customer journey orchestration with real-time intent detection, journey mapping, and personalized engagement.
Pricing
Usage-based
Founded
2001
Team size
201-500 employees
Headquarters
London, United Kingdom
At a glance
Best for
Mid-market (201-1,000), Enterprise (1,000+)
Pricing model
Usage-based
Security
SOC 2ISO 27001GDPRHIPAACCPA
About Thunderhead ONE
Thunderhead ONE (now Medallia Experience Orchestration) is an enterprise journey-orchestration and real-time interaction-management platform. It learns and unifies customer behavior across digital, contact-center, IoT, and offline channels to deliver personalized, real-time engagement and next-best-action across the customer journey. Following Medallia's acquisition it pairs journey orchestration with Medallia's experience/feedback data, serving large enterprises focused on customer experience.
Buyer Fit & Positioning
Procurement & Fit
Structured facts from the vendor to help your security, finance, and procurement reviews move faster.
Pricing
Commercial model
Pricing model: Usage-based
Free trial: No
Free plan: No
Contract minimum: Not specified
Procurement
Purchasing & legal
The vendor hasn’t added purchasing & legal details yet.
Fit
Best-fit company size
Mid-market (201-1,000)Enterprise (1,000+)
