Trust
Security & compliance
SOC 2ISO 27001GDPRCCPA
SLA uptime target: Not specified
Security review turnaround: Not specified
DPA available: Not specified
SysAid is an AI-powered IT service management platform that automates IT workflows and provides a comprehensive service desk for mid-market organizations.
Pricing
Pricing unavailable
Founded
2002
Team size
201-500 employees
Headquarters
Tel Aviv, Israel
Product Preview
Preview from sysaid.com
At a glance
Best for
Technologists & IT Teams
Pricing model
Per seat
Try before you buy
Integrates with
Collaboration toolsAccess managementAnalyticsAsset ManagementCRM and Sales platforms+5
Security
SOC 2ISO 27001GDPRCCPA
About SysAid
SysAid is an IT service management platform that positions itself as AI-first, with generative AI capabilities embedded throughout the service desk experience. The platform targets mid-market organizations seeking powerful ITSM without the complexity of enterprise platforms.
SysAid Copilot uses generative AI to create conversational self-service experiences for employees, automatically categorize and route tickets, and assist technicians with response suggestions. The AI learns from historical ticket data to improve accuracy over time.
The platform provides comprehensive ITSM capabilities including incident management, problem management, change management, asset management, and a self-service portal. Workflow automation enables no-code orchestration of IT and business processes.
SysAid supports cloud and on-premise deployments, with the cloud version receiving more frequent feature updates and AI capabilities.
Sync SysAid with Cubbie
Cubbie connects straight to the SysAid admin API, so your seats, usage, and plan stay current without anyone updating a spreadsheet. That is what turns renewals and unused licenses into something you can act on.
Admin (technician) rosterSeat count
Connecting takes about a minute. Paste a read-only key from your SysAid admin settings. Cubbie never writes to your account.
Buyer Fit & Positioning
Procurement & Fit
Structured facts from the vendor to help your security, finance, and procurement reviews move faster.
Pricing
Commercial model
Pricing model: Per seat
Free trial: Yes
Free plan: No
Contract minimum: Not specified
Procurement
Purchasing & legal
The vendor hasn’t added purchasing & legal details yet.
Fit
Best-fit company size
Company-size fit has not been specified yet.
Implementation & Procurement
Commercial Fit & Ecosystem
Proof, Outcomes & Momentum
Alternatives, Migration & Buyer Objections
Buy through Cubbie
SysAid
SysAid doesn’t have a live offer on Cubbie yet, but you can still buy it through us. Request it and Cubbie’s procurement team will source pricing, negotiate terms, and set up the purchase for you.
Want a negotiated price? Request a quote for SysAid and Cubbie routes it to the vendor and our procurement team.
