Best fit
Who should shortlist this first
- Business Operations buyers
Jira Service ManagementUnclaimed
Business Operationsatlassian.com/software/jira/service-management
Jira Service Management by Atlassian provides ITSM, DevOps, and business service management capabilities that connect development, IT operations, and business teams.
Pricing
$22-49 / agent / month
Reviews
4,500+
Founded
2020
Team Size
10,001+ employees
Current Deal
Startup discount: 30% off all tiers
About Jira Service Management
Jira Service Management (JSM), built by Atlassian, provides IT service management that connects IT operations, development, and business teams. Built on the Jira platform, it naturally bridges the gap between service desk and software development workflows.
The platform provides ITIL-certified processes for incident, problem, change, and service request management. Native integration with Jira Software enables seamless escalation from service tickets to development issues and back.
JSM's DevOps capabilities include change management with CI/CD pipeline integration, incident management with on-call scheduling and alerting (via Opsgenie), and post-incident review workflows. The asset and configuration management module provides CMDB capabilities.
The platform's Atlassian Intelligence features use AI to summarize issues, suggest solutions, and automate routine service desk tasks.
Pricing
$22-49 / agent / month
Free: $0 - Up to 3 agents, basic ITSM
Standard: $22.05/agent/month - 250+ integrations
Premium: $49.35/agent/month - Advanced ITSM, AI features
Enterprise: Custom pricing - Unlimited sites, advanced security
Buyer Fit & Commercial Snapshot
Buyer teams
Common buyer roles
- API Available
- SSO Support
- Includes Mobile App
Commercials
Commercial snapshot
Pricing
$22-49 / agent / month
Reviews
4,500+
Founded
2020
Team Size
10,001+ employees
Procurement
Questions to answer before purchase
- Confirm security, access controls, and onboarding ownership directly with the vendor.
- Validate how $22-49 / agent / month pricing scales as usage grows.
- Review website and support resources before procurement review.
- Compare the current deal terms against standard packaging and renewal structure.
Buyer-fit and commercial detail available
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Stack Fit, Alternatives & Trust
Ecosystem
Commonly evaluated with
VantaSalesforceGitHub Code ReviewTableauAPI AvailableSSO SupportIncludes Mobile AppPer-Seat Pricing
Alternatives
Other products buyers may compare
- SAP S/4HANA
- ServiceNow
- Microsoft Dynamics 365
- Box
- Oracle ERP Cloud
- ManageEngine
- Infor
Trust
Signals available today
- Users value the seamless integration with Jira Software and the broader Atlassian ecosystem. The DevOps-oriented ITSM approach appeals to engineering-led organizations. Some note that complex ITIL processes require significant configuration.
- LinkedIn company profile available
- Profile refreshed Mar 29, 2026
- Public profile launched Mar 29, 2026
Executive scan
Summary and what a claimed profile unlocks
Jira Service Management is a business operations product positioned for buyers that want stronger context around pricing, category fit, and real-world proof before committing to a shortlist.
How should buyers evaluate this profile?
Start with category fit, pricing posture, and buyer proof. Then confirm rollout support and procurement readiness directly with the vendor.
What makes the profile stronger after a vendor claims it?
Claimed profiles unlock richer buyer-fit notes, rollout guidance, procurement details, outcome proof, alternatives, and freshness updates.
Deeper stack and trust research available
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Case Studies
Enterprise deployment at scale
A mid-market company implemented Jira Service Management across 3 departments, reducing operational overhead and consolidating their workflow into a single platform...
ROI within first quarter
After switching to Jira Service Management, the team reported measurable improvements in efficiency and a positive return on investment within 90 days...
Case studies available
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Notable Customers
- NASA
- Domino's
- Redfin
- The Telegraph
Named customer proof available
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