Jira Service ManagementUnclaimed

Business Operationsatlassian.com/software/jira/service-management

Jira Service Management by Atlassian provides ITSM, DevOps, and business service management capabilities that connect development, IT operations, and business teams.

Pricing

$22-49 / agent / month

Reviews

4,500+

Founded

2020

Team Size

10,001+ employees

Current Deal

Free plan for up to 3 agents

About Jira Service Management

Jira Service Management (JSM), built by Atlassian, provides IT service management that connects IT operations, development, and business teams. Built on the Jira platform, it naturally bridges the gap between service desk and software development workflows.

The platform provides ITIL-certified processes for incident, problem, change, and service request management. Native integration with Jira Software enables seamless escalation from service tickets to development issues and back.

JSM's DevOps capabilities include change management with CI/CD pipeline integration, incident management with on-call scheduling and alerting (via Opsgenie), and post-incident review workflows. The asset and configuration management module provides CMDB capabilities.

The platform's Atlassian Intelligence features use AI to summarize issues, suggest solutions, and automate routine service desk tasks.

Pricing

$22-49 / agent / month

Free: $0 - Up to 3 agents, basic ITSM

Standard: $22.05/agent/month - 250+ integrations

Premium: $49.35/agent/month - Advanced ITSM, AI features

Enterprise: Custom pricing - Unlimited sites, advanced security

Case Studies

Enterprise deployment at scale

A mid-market company implemented Jira Service Management across 3 departments, reducing operational overhead and consolidating their workflow into a single platform...

ROI within first quarter

After switching to Jira Service Management, the team reported measurable improvements in efficiency and a positive return on investment within 90 days...

Case studies available