Jira Service Management
Jira Service Management by Atlassian provides ITSM, DevOps, and business service management capabilities that connect development, IT operations, and business teams.
Pricing
custom
Status
Vetted
Active Offers
1
Current Deals
Jira Service Management Special Offer
Startup discount: 30% off all tiers
Custom pricing
About Jira Service Management
Jira Service Management (JSM), built by Atlassian, provides IT service management that connects IT operations, development, and business teams. Built on the Jira platform, it naturally bridges the gap between service desk and software development workflows.
The platform provides ITIL-certified processes for incident, problem, change, and service request management. Native integration with Jira Software enables seamless escalation from service tickets to development issues and back.
JSM's DevOps capabilities include change management with CI/CD pipeline integration, incident management with on-call scheduling and alerting (via Opsgenie), and post-incident review workflows. The asset and configuration management module provides CMDB capabilities.
The platform's Atlassian Intelligence features use AI to summarize issues, suggest solutions, and automate routine service desk tasks.
Buyer Fit & Positioning
Implementation & Procurement
Commercial Fit & Stack Design
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