Trust
Security & compliance
The vendor hasn’t added security or compliance details yet.
Voice biometric authentication for contact centers.
Pricing
Custom quote
Founded
2016
Team size
11-50 employees
Headquarters
Plano, TX
Preview from illuma.cx
About Illuma Labs
Illuma Labs is a credit-union service organization (CUSO) providing real-time voice security. Its flagship IllumaSHIELD uses AI voice biometrics for passive authentication (under ~5 seconds of speech) plus fraud detection and adaptive multi-factor authentication in the contact center. It targets credit unions looking to cut call handle time and reduce account-takeover fraud.
Procurement & Fit
Structured facts from the vendor to help your security, finance, and procurement reviews move faster.
Pricing
Commercial model
Pricing model: Custom quote
Free trial: No
Free plan: No
Contract minimum: Not specified
Procurement
Purchasing & legal
The vendor hasn’t added purchasing & legal details yet.
Fit
Best-fit company size
Company-size fit has not been specified yet.
Buyer Fit & Positioning
Implementation & Procurement
Commercial Fit & Ecosystem
Proof, Outcomes & Momentum
Alternatives, Migration & Buyer Objections
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Illuma Labs
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