Trust
Security & compliance
SOC 2ISO 27001HIPAAGDPR
SLA uptime target: Not specified
Security review turnaround: Not specified
DPA available: Not specified
Customer research platform that helps product teams analyze qualitative data and share insights.
Pricing
Paid
Founded
2017
Team size
201-500 employees
Headquarters
Sydney, Australia
Preview from dovetail.com
At a glance
Best for
Product Managers, UX Researchers
Try before you buy
Free trial · Free plan
Integrates with
Salesforce CRMHubSpot CRMSlackMicrosoft TeamsClaude+5
Security
SOC 2ISO 27001HIPAAGDPR
About Dovetail
Dovetail is a customer-insights and user-research platform for storing, transcribing, tagging, and analyzing qualitative data (interviews, calls, surveys, support tickets), with AI-assisted analysis to surface themes and build a searchable insights repository. It targets UX researchers, product, and CX teams centralizing customer understanding. Pricing is per editor/seat with a free entry tier.
Procurement & Fit
Structured facts from the vendor to help your security, finance, and procurement reviews move faster.
Pricing
Commercial model
Pricing model: Not specified
Free trial: Yes
Free plan: Yes
Contract minimum: Not specified
Procurement
Purchasing & legal
The vendor hasn’t added purchasing & legal details yet.
Fit
Best-fit company size
Company-size fit has not been specified yet.
Buyer Fit & Positioning
Implementation & Procurement
Commercial Fit & Ecosystem
Proof, Outcomes & Momentum
Alternatives, Migration & Buyer Objections
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Dovetail
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