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Security & compliance
The vendor hasn’t added security or compliance details yet.
Employee performance platform using AI coaching and gamification for frontline contact center and retail workers.
Pricing
Custom quote
Founded
2013
Team size
201-500 employees
Headquarters
New York, NY
About Centrical
Centrical is an employee performance and engagement platform for frontline teams, combining real-time performance management, microlearning, gamification, coaching, and voice-of-the-employee feedback. It personalizes goals, learning, and recognition to guide agent and rep behavior and productivity, and is deployed by large multinationals across contact centers and frontline operations. It targets enterprises with large frontline or customer-facing workforces.
Buyer Fit & Positioning
Procurement & Fit
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Pricing
Commercial model
Pricing model: Custom quote
Free trial: No
Free plan: No
Contract minimum: Not specified
Procurement
Purchasing & legal
The vendor hasn’t added purchasing & legal details yet.
Fit
Best-fit company size
Company-size fit has not been specified yet.
Implementation & Procurement
Commercial Fit & Ecosystem
Proof, Outcomes & Momentum
Alternatives, Migration & Buyer Objections
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Centrical
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