SatisMeter vs SmileBack
SatisMeterUser Feedback Platforms
$199+ / monthPublished price
SmileBackCSAT Survey Tools
$88/monthPublished price
SatisMeter User Feedback Platforms In-app NPS and feedback surveys. | SmileBack CSAT Survey Tools The #1 customer satisfaction platform designed for MSPs | |
|---|---|---|
| Overview | ||
| Category | User Feedback Platforms | CSAT Survey Tools |
| What it is | SatisMeter provides in-app NPS, CSAT, and CES surveys with targeted triggering and product analytics integration for SaaS companies. | Customer satisfaction feedback tool for MSPs and IT providers with one-click CSAT surveys and NPS tracking. |
| Pricing | ||
| Published price | $199+ / month Free: Up to 25 responses Growth: $199/month Enterprise: Custom pricing | $88/month ConnectWise lists Customer Feedback, formerly SmileBack, from $88/month on annual billing for Starter with 1-5 agents. Monthly-billed Starter is $105/month, and higher tiers scale… |
| Pricing model | Usage-based | Tiered plans |
| Free options | Free plan · No free trial | No free plan · Free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2015 | 2015 |
| Team size | 11-50 employees | 11-50 employees |
| Headquarters | Prague, Czech Republic | London, UK |
| Featured clients | Product teams, SaaS companies, Mobile app developers | Not available |