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Parloa vs SmartAction
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Usage-based
AI Customer Service Agents
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Usage-based
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AI Customer Service Agents
Overview
Focus
AI Customer Service Agents
AI Customer Service Agents
Product
AI-first contact center platform with conversational AI agents for phone and chat customer interactions.
Conversational AI platform for contact centers automating routine customer interactions over phone and chat.
Headquarters
Berlin, Germany
Fort Worth, Texas
Company size
201-500 employees
51-200 employees
Founded
2018
2002
Pricing details
Published rate
Usage-based
Source updated
Nov 2, 2026
Oct 29, 2026