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OTRS vs Vision Helpdesk
OTRSHelp Desk & TicketingPriceHelp Desk & Ticketing median $25
Published entry price$49+per seat / month
Published entry price$12+per agent / month
Annual estimate10 people, entry price
Offer
No offer right now
No offer right now
Focus
Help Desk & Ticketing
Help Desk & Ticketing
Product
Structured communication and process management solution for ITSM, customer service, and corporate security with ITIL compliance.
Multi-channel help desk and ITSM software with ITIL/ITSM compliant features, gamification, and satellite desk for multi-brand support.
Headquarters
Oberursel, Germany
Nasik, India
Company size
201-500 employees
11-50 employees
Plan
Published entry price
Published entry price
Published rate
$49+ / seat / month
$12+ / agent / month
Free options
Free plan, Free trial
Free trial
Source updated
Oct 29, 2026
Oct 29, 2026
Capabilities
Plan capabilities
Integrations
Buyer fit
Best for
Company size
Security and switching
Security reviews
Security and migration
Case studies and sources
Case studies
Customer evidence
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Help Desk & Ticketing
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