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Freshdesk AI vs Ultimate
People
PriceAI Customer Service Agents median $75
Published entry price
$79+per agent / month
AI Customer Service Agents
Annual estimate10 people, entry price
$9,480+
10 people
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AI Customer Service Agents
Overview
Focus
AI Customer Service Agents
AI Customer Service Agents
Product
Freshdesk provides an AI-powered customer service platform with Freddy AI for ticket routing, auto-responses, and agent assistance across email, chat, phone, and social.
Conversational AI platform for automating customer support across chat and email.
Headquarters
San Mateo, California
Berlin, Germany
Company size
5001-10000 employees
100-250 employees
Founded
2010
2016
Pricing details
Plan
Published entry price
Published rate
$79+ / agent / month
Billable seats
10
Free options
Free plan, Free trial
Free trial
Pricing source
Source updated
Oct 29, 2026
Oct 29, 2026