Freshdesk AI vs Parloa
Freshdesk AIAI Customer Service Agents
ParloaAI Customer Service Agents
CustomPublished price
Freshdesk AI AI Customer Service Agents AI-powered customer service platform. | Parloa AI Customer Service Agents Unhold your customers; hold onto loyalty. | |
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| Overview | ||
| Category | AI Customer Service Agents | AI Customer Service Agents |
| What it is | Freshdesk provides an AI-powered customer service platform with Freddy AI for ticket routing, auto-responses, and agent assistance across email, chat, phone, and social. | AI-first contact center platform with conversational AI agents for phone and chat customer interactions. |
| Pricing | ||
| Published price | Free: Up to 2 agents Growth: $15/agent/month Pro: $49/agent/month Enterprise: $79/agent/month | Custom Enterprise sales only; no published pricing. Third-party estimates put minimum deployments around $300,000/year. Cost scales with conversation volume, channels, integrations, cont… |
| Pricing model | Tiered plans | Custom quote |
| Free options | Free plan · Free trial | No free plan · No free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2010 | 2018 |
| Team size | 5001-10000 employees | 201-500 employees |
| Headquarters | San Mateo, California | Berlin, Germany |
| Featured clients | Bridgestone, Hamleys, Pearson | Not available |