Freshchat vs Loom
FreshchatLive Chat
LoomCommunication & Collab
Freshchat Live Chat Modern messaging for customer engagement. | Loom Communication & Collab Say it with video | |
|---|---|---|
| Overview | ||
| Category | Live Chat | Communication & Collab |
| What it is | Freshchat by Freshworks is a modern messaging platform for customer engagement across live chat, WhatsApp, email, and social channels with AI-powered chatbots and team collaboration. | Loom is an async video messaging platform that lets users record their screen, camera, or both to create quick shareable videos. It replaces meetings and long emails with clear, personal video messages. |
| Pricing | ||
| Published price | Contact Freshchat for detailed pricing information. Plans typically scale based on team size and usage requirements. | Starter: Free - 25 videos, 5 min per video Business: $15/creator/month (annual) - Unlimited videos, AI features, analytics Enterprise: Custom pricing - SSO, SCIM, advanced admin,… |
| Pricing model | Not available | Tiered plans |
| Free options | Free trial | Free plan · Free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2010 | 2015 |
| Team size | 5,001-10,000 employees | 201-500 employees |
| Headquarters | San Mateo, California | San Francisco, California |
| Featured clients | PhonePe, MakeMyTrip, Klarna | HubSpot, Netflix, Atlassian |