Freshchat vs Front
FreshchatLive Chat
FrontHelp & Customer Support
Freshchat Live Chat Modern messaging for customer engagement. | Front Help & Customer Support The customer operations platform. | |
|---|---|---|
| Overview | ||
| Category | Live Chat | Help & Customer Support |
| What it is | Freshchat by Freshworks is a modern messaging platform for customer engagement across live chat, WhatsApp, email, and social channels with AI-powered chatbots and team collaboration. | Front is a customer operations platform that combines shared inboxes, live chat, and ticketing in a collaborative interface, enabling teams to manage customer communications across email, SMS, social, and chat. |
| Pricing | ||
| Published price | Contact Freshchat for detailed pricing information. Plans typically scale based on team size and usage requirements. | Starter: $19/seat/month - Shared inbox, basic collaboration Growth: $59/seat/month - Analytics, CRM integration, rules Scale: $99/seat/month - Advanced workflows, SLA management P… |
| Pricing model | Not available | Tiered plans |
| Free options | Free trial | No free plan · Free trial |
| Deal on Cubbie | None right now | 6 months free Live now |
| Company | ||
| Founded | 2010 | 2013 |
| Team size | 5,001-10,000 employees | 201-500 employees |
| Headquarters | San Mateo, California | San Francisco, California |
| Featured clients | PhonePe, MakeMyTrip, Klarna | Shopify, HubSpot, Lyft |