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eGain vs Shelf

People
eGainAI Knowledge Management
ShelfAI Knowledge Management
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Price
Published entry price
$25+per month

AI Knowledge Management

Annual estimate10 people, entry price
$300+
Flat rate
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AI Knowledge Management

Overview
Focus
AI Knowledge Management
AI Knowledge Management
Product
Knowledge hub and AI-powered customer engagement platform for contact centers and self-service.
AI-powered knowledge automation platform for contact centers that delivers the right answers to agents and customers in real-time.
Headquarters
Sunnyvale, California
Stamford, Connecticut
Company size
1,001-5,000 employees
51-200 employees
Founded
1997
2017
Pricing details
Plan
Published entry price
Published rate
$25+ / month
Billable seats
Flat rate
Free options
Free plan, Free trial
Pricing source
Source updated
Oct 29, 2026
Oct 29, 2026

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AI Knowledge Management