Deskpro vs OTRS
DeskproHelp Desk & Ticketing
$29+ / agent / monthPublished price
OTRSHelp Desk & Ticketing
From $49 / seat / moPublished price
Deskpro Help Desk & Ticketing Help desk software for all teams. | OTRS Help Desk & Ticketing Streamline operations and empower IT teams with OTRS: The leading solution for your service management needs | |
|---|---|---|
| Overview | ||
| Category | Help Desk & Ticketing | Help Desk & Ticketing |
| What it is | Deskpro is a help desk platform with ticket management, live chat, knowledge base, and automation for IT and customer support teams. | Structured communication and process management solution for ITSM, customer service, and corporate security with ITIL compliance. |
| Pricing | ||
| Published price | $29+ / agent / month Pricing: Contact Deskpro for current pricing details. Plans typically scale based on usage and team size. | From $49 / seat / mo OTRS does not publish prices officially; third-party estimates put the Business Edition around $49 per agent/month (range ~$25-$100), with an Enterprise Edition quoted custom. Use… |
| Pricing model | Per seat | Per seat |
| Free options | Free trial | Free plan · Free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2001 | 2003 |
| Team size | 51-200 employees | 201-500 employees |
| Headquarters | London, United Kingdom | Oberursel, Germany |
Where these sit in Help Desk & Ticketing
- Deskpro$348
- OTRS$588
- Help Desk & Ticketing median$238
Per seat, per year, across 12 products publishing a price. Half of Help Desk & Ticketing sits between $120 and $360, and 5% of its plans are priced on request.
See the whole Help Desk & Ticketing market