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Ada vs Freshdesk AI
People
PriceAI Customer Service Agents median $75
Published entry price
$79+per agent / month
AI Customer Service Agents
Annual estimate10 people, entry price
$9,480+
10 people
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AI Customer Service Agents
Overview
Focus
AI Customer Service Agents
AI Customer Service Agents
Product
Ada provides an AI agent that resolves customer service inquiries automatically across chat, email, voice, and social channels.
Freshdesk provides an AI-powered customer service platform with Freddy AI for ticket routing, auto-responses, and agent assistance across email, chat, phone, and social.
Headquarters
Toronto, Canada
San Mateo, California
Company size
201-500 employees
5001-10000 employees
Founded
2016
2010
Pricing details
Plan
Published entry price
Published rate
$79+ / agent / month
Billable seats
10
Free options
Free plan, Free trial
Pricing source
Source updated
Oct 29, 2026
Oct 29, 2026