8-Point Editorial Metrics & Process

We maintain high-integrity standards to ensure every software we feature meets the highest quality and value.

Introduction

The software marketplace is crowded, complex, and hard to navigate. An endless flood of software solutions compete for your attention, each promising to be your perfect match. This leads many customers to feel a sense of “choice paralysis”, where they struggle to distinguish real value from marketing noise. Many end up falling back on popular name brands they recognize, following the crowd, or placing their trust in (often) manipulated review systems. The stakes are high for individuals and businesses alike, as choosing the wrong software leads to wasted resources and hair-pulling frustration.

At Cubbie, we’re on a mission to simplify software discovery. Unlike conventional platforms that prioritize popularity metrics, we assess products through a performance-driven, 8-point evaluation system. This methodical approach ensures that every software we recommend meets a high standard of quality, functionality, and real-world application -- helping you make informed decisions with complete confidence.

Software products undergo a rigorous evaluation process, ensuring all products are: cost efficient, increase employee productivity, and increase ROI within one year.

Our 8-point criteria apply universally across all of our listed software categories, such as video editing or business intelligence, creating a reliable quality baseline. However, we recognize that not all software serves the same purpose, so we go beyond a one-size-fits-all model. In addition to our core evaluation framework, we incorporate category-specific metrics to ensure a well-rounded evaluation. Our approach highlights only the absolute best solutions for your needs.

Functionality & Features

When it comes to evaluating software, functionality and features are at the heart of our selection process. These will ultimately define whether a product will deliver on its promises and add real value. Functionality refers to what the product does -- that it meets the requirements it was designed for and behaves as expected. Meanwhile, its features are the technical cornerstones of the product. In other words, the specific characteristics and tools that lead users toward the desired end result. 

We believe that good software should cover more than just the basics. We expect products to deliver exceptionally good experiences with thoughtful features that increase employee productivity, are cost-efficient relative to value, and enable greater ROI. 

Our evaluation is based on how well the software performs in real-world scenarios, the practicality of its features, and how it compares to alternatives within the same category. Key elements we examine are core functionality and feature completeness; we’ll expand upon these below in more detail.

Core Functionality

A product needs to excel at its primary purpose. When choosing a software, we ensure first and foremost that it solves the problem it was designed to address. If a product performs its core tasks with reliability and precision, it scores high in core functionality. Without this basic foundation, any additional perks or features become irrelevant. 

  • Does the software effectively solve the primary problem it was designed to address?

Feature Completeness

Here we're referring to the depth and breadth of the product’s features. If a product is missing any critical or expected features, it will ultimately fail to meet the needs of its users. A comprehensive suite of tools ensures that the software is applicable in a wide range of scenarios and won’t leave users scrambling to fill in the gaps with additional tools.

  • Does the software provide all essential features needed for its category, ensuring it covers all user needs without significant gaps?
  • Are the features updated regularly to stay relevant to industry standards and customer needs?
  • How well do the software’s features scale or adapt to different user needs, from small businesses to enterprise-level requirements?

User Experience

User experience (UX) Is all about how a person feels when interacting with the software. A seamless UX increases user satisfaction, boosts productivity, and encourages consistent use. This is what makes it such a powerful differentiator in the crowded software market. Ultimately, a product’s success is contingent upon user engagement and continued usage. 

Our expectation for good software is that it should not only be functional, but also a joy to use. When evaluating user experience, we pay attention to the ease of navigation, the quality of the interface design, and the level of customization & personalization it provides.

Ease of Navigation

Navigating a software should feel natural and intuitive, without a ton of unnecessary clicks or friction. Moreover, easy navigation lowers the learning curve and allows users to get the ball rolling without wasting precious time. The key elements here are a well-organized structure, consistency across the software, and streamlined access to essential features. 

  • Is the software intuitive and easy to use, without requiring complex configurations or excessive learning curves?

Interface Design

Great design is easy to recognize but much harder to pin down. It goes far beyond aesthetics; it's about creating an environment for users that is polished, cohesive, and functional. This environment should make performing your tasks super straightforward and reduce your cognitive load. Moreover, it's critical that the interface looks and performs smoothly across all devices, whether it be mobile, desktop, or tablet. 

Customization & Personalization

We believe users should be able to adapt the software to their unique needs and preferences. Customization lets users adjust features and content on their own, while personalization means the software recognizes the users’ wants and individualizes the experience accordingly (e.g. through saved preferences or user-specific dashboards). We ensure that our software picks accommodate a variety of use cases and grow with the needs of its users.

Integration With Other Tools & Systems

In today’s fast-past modern software landscape, no tool operates in isolation. Businesses use a plethora of different applications to get work done, and so immense value is added to a software if it is able to connect with other tools. Software integration refers to the process of combining separate softwares into a single cohesive system (“under one roof”), enabling them to synchronize together and share data. 

The right integrations can increase a software’s potential exponentially. Integrations are critical for various reasons -- they boost productivity, streamline processes, help eliminate data silos, and reduce the need for time-consuming workarounds. Moreover, they increase satisfaction for both employees and clients. Employees are no longer left doing everything manually, tediously moving between applications to find information. And you can provide better customer experiences with faster service and more personalized interactions enabled by integrated systems. 

When evaluating a software, we examine how easily the software integrates with other platforms, the depth of those integrations, and to what degree they extend its functionality.

Range of Supported Integrations

Everytime you make a change (for example, you create a new section design), it's a good practice to go to your Viewport top navigation and see how it looks on Tablet and Mobile.

Depth & Functionality of Integrations

If you would like to customize the Title, Description and Image that is shown when you share your website on any place (i.e. Facebook, Twitter, etc), you can easily go to the Pages section in the left Sidebar, click the little Settings icon of the page you would like to customize, and all these settings will appear.

Please note it's important to change this on page basis.

Ease of Setup & Use

If something goes wrong, for example, if you are not liking where the website is going to, if you deleted some critical classes that were required to make the Template look nice, or if you just want to go to a previous version for any reason, you can always go to the Backups section.

You can find it in the Settings section in the left Sidebar, and then you can just see all the automatic or manual backups. Restoring to the old backup is just a click away.

Performance & Reliability

In the context of softwares, performance is a measure of how efficiently and rapidly a system completes its tasks, processes data, and responds to user inputs. Meanwhile, reliability is the software’s consistency in delivering results over time without failure or major disruption. Reliability ensures that the application delivers results day in and day out the way we expect it to. These attributes combined together determine the overall dependability of the software product. 

Performance and reliability are critical; each of them has a very direct impact on user satisfaction, business efficiency, and operational stability. Slow, unreliable, or glitchy software is not only a recipe for frustration, but it can even cause your business to lose out on revenue.

These key sub-criteria help us assess performance and reliability:

Speed & Responsiveness

Users want software to be smooth and lightning fast. Slow loading times and laggy interfaces can quickly turn into frustration and productivity loss, leaving users questioning the reliability of the software. We dig deeper with these questions: 

  • Does the software load quickly and operate smoothly under normal usage conditions? Normal conditions are, for example, when you launch the application, navigate between pages, or access standard features. 
  • How does the software perform under high traffic or complex operations? Performance doesn’t only concern normal usage—it’s also about how well the software can handle stress. 
  • Are there noticeable delays when navigating between different features or executing commands? 

Error Rates & Bug Management

No software is entirely free of bugs, but high-quality softwares have proactive systems for identifying and resolving issues. We assess error rates and bug management by considering:

  • How frequently do users encounter errors, glitches, or crashes? 
  • How quickly does the development team identify and resolve reported issues? Are bugs fixed in a timely manner through regular updates, or are they left unresolved for long periods to the detriment of user experience? 
  • Does the company provide thorough and understandable release notes detailing fixes and updates? Release notes reveal bug fixes, new features, security patches, and more. Transparency helps users stay informed about improvements & potential issues they may encounter. 
  • Are there effective, easy tools for users to report bugs? A well-designed error reporting system means the developers can stay on top of issues and address them promptly.

Scalability & Load Handling

A software is considered scalable when it can maintain a high performance even as its workload ramps up significantly. “Workload” here can mean more users, a higher storage capacity, greater transaction volumes, or any other demands that push the system past its original capacity.

As businesses grow and expand, their software needs to grow right along with them. Good software should be able to scale with demand without degrading in performance. Here’s how we judge scalability:

  • Can the software handle larger workloads and bigger data volumes without a dip in performance? We assess whether the system can adapt to these changes without slowing or crashing down. 
  • Does the software offer flexible plans or infrastructure to accommodate business growth? Scalability isn’t just about handling more workload. A truly scalable software should also give businesses the option to adjust or upgrade their infrastructure. This may include flexible pricing models, cloud-based scalability features, or customizable service plans that help the system expand. 
  • Are performance benchmarks available to demonstrate load-handling capabilities? To truly evaluate scalability you need measurable proof, in the form of data that shows how the software handles increased loads.

Uptime

Reliability is essential for businesses that depend on software for their daily operations. Reliability means that everything operates smoothly, with as few interruptions as possible. Uptime measures how long a system is up and running, while downtime is when the gears come to a screeching halt. Unexpected downtime leads to productivity losses and customer dissatisfaction. We expect consistent smooth sailing, so we evaluate uptime and service availability by asking: 

  • What is the software’s historical uptime record? Does it meet industry standards (e.g., 99.9% uptime)?
  • Are there frequent service outages or maintenance windows that disrupt usage? Whether planned or unplanned, frequent service disruptions can signal underlying issues like poor infrastructure or inadequate testing. 
  • Does the software company communicate proactively & release live status updates during periods of downtime? Transparency is crucial. If the system goes offline, users should receive updates on estimated resolution time and steps being taken to restore service.
  • Are there safeguards in place (i.e. redundant systems & failover mechanisms) to ensure continuous service? During high-traffic periods or technical failures, there should be a lifeline in place that prevents downtime, especially for large-scale or critical software platforms.

Customer Support

Even the best software on the market isn’t going to be perfect 100% of the time. Bugs and glitches sometimes happen, features can be confusing, and things don’t always work as expected. This is where customer support steps in, and it has the power to make or break the experience. When users hit a roadblock, the last thing they feel like doing is go digging through convoluted forums and FAQs and spending hours troubleshooting. Waiting too long for a response or being left hanging can also be a big source of frustration. Users want fast, helpful, & responsive support that gets them back on track as soon as possible. 

Customer support comes in many different forms, from self-service portals and 24/7 live chats to social media outreach. Ideally, software companies should offer different types of customer support because users aren’t all the same. Some users may want to call into a service line to ask a question, while others prefer to live chat via a messaging platform. 

Great customer support isn’t just a safety net—it’s a competitive advantage. Companies with a well-established customer support system build trust with their users and increase confidence in their product. That’s why we consider it a non-negotiable part of our evaluation process. Below, we break down the elements that define excellent customer support.

Availability & Response Time

In today's fast-paced world, timing is of the essence. Slow customer support can turn a minor inconvenience into a huge disruption. We make the following considerations in our software selection process: 

  • Is support available 24/7, or only during limited business hours? Limited support hours can be a massive drawback, especially for users in different time zones or those with mission-critical operations.
  • Is the level of support tiered for different pricing plans? Some platforms reserve priority support for higher-tiered plans (e.g. faster response times or phone assistance) while lower-tiered users might be limited to email or self-service. While we see this approach used often, it's important that all users of the platform receive timely, reliable support.
  • How fast does the company provide support through the popular channels, such as live chat, email, and phone? We expect live chat responses to be near-instant, and emails & support tickets should be answered within a reasonable timeframe.

Support Channels

Not all users seek help in the same way. The best software companies offer multiple support channels so users can get help in the way that works best for them. Here are a few of the different support channels that we look for: 

  • Live Chat: This is usually the fastest and most convenient option for users. It’s low-effort and doesn't require picking up the phone, with the best systems offering quick responses & knowledgeable agents. Businesses are also increasingly using AI-chatbots to handle common inquiries and reduce wait times. Advances in natural language processing (NLP) have made chatbots much more efficient, contextually aware, and human-like. A hybrid approach, combining the efficiency of AI with the problem-solving of human agents, is often the ideal solution for seamless support.
  • Phone Support: Voice calls are often the preferred channel for complex issues that are best resolved with a human touch. We assess whether phone support is available— and if so—whether it’s limited to certain plans or regions, how long the wait times are, and how easy it is to reach a real person. 
  • Email & Ticketing Systems: Emailing might be slower than live chat, but it remains a go-to option for issues that don’t require immediate attention. We see how effectively companies handle email inquiries and whether ticketing systems provide progress updates.
  • Self-Service: This includes a strong knowledge base, FAQ’s, and community forums. We consider the depth and usability of these resources.

Pricing & Value

Good software products deliver real value for money. We prioritize software that offers a strong return on investment. Pricing alone doesn’t tell the whole story—it’s all about what you get in return—think high-quality features and long term benefits that help you achieve your ambitions. 

We try to include a diverse selection of software that fits different budgets. Whether you’re a brand new startup hustling to make your mark or a seasoned enterprise seeking further expansion, we’ll help steer you towards a solution that meets your needs. A well-priced product strikes a balance between affordability & functionality, ensuring that users are not overpaying for unneeded features or getting stuck with hidden costs down the road.

And because we recognize that every business is unique, we also consider the flexibility of each software. The best tools are the ones that can grow with you—whether that means scaling up as you expand your business, adding new features to adapt to changing needs, or having multiple pricing options when your budget shifts. Flexibility and value go hand in hand, and we make sure the tools we recommend offer both—so you’re set for the long haul. 

Feature-to-Price Ratio

We examine whether the core features included in each pricing tier offer real value. The best software products provide essential tools even in lower-tier plans while reserving premium features for higher-priced options. 

  • Does the software offer must-have features at each pricing tier, or are they locked behind expensive plans? Some companies offer barebones features in the lower price tiers, effectively forcing users to upgrade just to access the essential tools. We evaluate whether the lower-tiered plans offer functionality, or if their intended purpose is just to push users towards the more expensive plans. 
  • Does the software include built-in features that reduce the need for third-party add-ons, saving money in the long run? If a product requires you to purchase a ton of integrations and add-ons to be fully functional, its true cost can be much higher than you expected. We look for software that offers comprehensive functionality and minimizes extra expenses.
  • How does the feature set compare to similarly priced competitors? A product might seem like a good deal until you realize another competitor offers twice as many features for the same price. We assess whether the software delivers more—or less—than what similar softwares offer at the same cost.

Pricing Transparency

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  • Is the pricing structure easy to understand, or does it require digging through fine print?
  • Are there hidden costs such as setup fees, per-user charges, or mandatory add-ons?
  • How does pricing change as a company scales—do costs increase gradually or spike unexpectedly?
  • Are there cancellation fees, long-term contract requirements, or auto-renewal traps?

Free Plans, Trials & Scalability

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  • Does the company offer a free plan or trial that allows users to explore the software before purchasing it?
  • How long is the trial period, and does it provide access to full functionality or only limited features?
  • Does the software offer flexible pricing tiers that accommodate businesses of different sizes and budgets? Are there options for monthly vs. annual billing? 
  • Is it easy to upgrade or downgrade plans without penalties?

Innovation & AI

In a world where digital technology is evolving at a breakneck speed, software that fails to innovate will soon lag behind the rest. The most compelling platforms aren’t just keeping up with change, they’re actively driving it. They anticipate market shifts before they happen and harness cutting-edge technologies to transform user experiences. 

Artificial intelligence (AI) in particular is a game changer that has become the defining technological force of our era. Across nearly every sector, AI has transformed how software delivers value. In healthcare, algorithms can now detect patterns once invisible to the human eye. Financial systems predict market movements with uncanny precision. Real-time language translation is breaking down global barriers. AI capabilities are no longer just a “nice-to-have”; they’re the new baseline for competitive software. 

At Cubbie, our evaluation process digs deeper than checking off a list of features; it requires a critical look into how these improve the user experience and drive address evolving industry challenges. The most valuable innovation isn't always the most obvious… it's the kind that becomes indispensable once you experience it.

Advanced AI Capabilities

From automating mundane tasks to offering intelligent recommendations, AI has the power to revolutionize how we work, solve problems, and make decisions. We assess whether a software product integrates AI in a meaningful and effective manner (rather than as a superficial add-on). Here are the key questions we ask when evaluating AI capabilities:

  • Does the product leverage AI to enhance automation and decision-making?
    Software that utilizes AI for intelligent automation—such as predictive analytics, natural language processing (NLP), or machine learning-driven recommendations—can significantly improve user efficiency and business outcomes.
  • Is the AI feature set practical and beneficial to the end user? AI should contribute to solving real-world problems rather than acting as a marketing gimmick. 

Continous Innovation

The technology sector moves quickly, and the best software providers are those that continuously evolve to stay ahead of industry trends. We ask the following questions: 

  • How frequently does the company release meaningful updates and feature improvements? A strong product roadmap with regular updates demonstrates a commitment to staying relevant. We look at update frequency, the significance of improvements, and how well they address emerging needs.
  • Does the company invest in research and development? Companies that actively invest in R&D signal a dedication to pioneering new technologies. Does the company introduce forward-thinking functionalities, partner with AI research organizations, or participate in industry innovation initiatives?

Security & Compliance

In today’s digital landscape, security is a business imperative. Overlooking it can lead to costly consequences. Security and compliance are essentially two sides of the same coin, but they differ in key ways. Security is all about protecting systems and data. It entails proactively defending against potential risks (such as cyberattacks, data breaches, and unauthorized access). Meanwhile, compliance is about following regulations and industry standards that protect data and ensure ethical practices. Together, these two form the foundation of trust that customers and partners demand before sharing their precious data.

The most impressive software builds security into its DNA rather than bolting it on as an afterthought. In our evaluation, we look at data protections & privacy, compliance with regulatory standards, and threat & incident management.

Data Privacy

Protecting user data is at the core of any trustworthy software. We evaluate how well a product safeguards sensitive information through encryption, access controls, and privacy policies. Key questions include:

  • Does the software encrypt data both at rest and in transit?
  • What measures are in place to prevent unauthorized data access?
  • Is the software compliant with privacy regulations such as GDPR, CCPA, or other regional laws?
  • Does the company provide clear data retention and deletion policies?

Regulatory & Industry Compliance

Software must adhere to relevant security standards and industry regulations to protect businesses and users. We examine whether a product meets the necessary certifications and best practices.

  • Does the software comply with frameworks like SOC 2, ISO 27001, HIPAA, or PCI DSS?
  • Are compliance reports, security audits, or certifications publicly available?
  • How transparent is the vendor about security practices and compliance efforts?
  • Does the company have a clear disclosure policy for vulnerabilities?

Threat & Incident Management

A strong security posture requires both proactive threat detection and reactive incident response. We analyze how software vendors handle vulnerabilities and security incidents.

  • Does the company perform regular security audits, penetration testing, and vulnerability scans?
  • How quickly does the vendor respond to and patch security issues?
  • What incident response processes are in place in case of a data breach?