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Customer engagement platform providing appointment scheduling for retail and financial services.

Pricing

From $30 / seat / mo

Founded

2001

Team size

51-200 employees

Headquarters

Tewksbury, MA

At a glance

Pricing model

Per seat

Try before you buy

Free trial

About TimeTrade

TimeTrade (now branded Engageware, formerly TimeTrade SilverCloud) is customer engagement software offering online appointment scheduling, self-service booking, queue management and knowledge management. It is used primarily by banks, credit unions and retailers to let customers book meetings with staff and to route inquiries. Pricing is largely quote-based with an entry point reported around $30 per user per month.

Procurement & Fit

Structured facts from the vendor to help your security, finance, and procurement reviews move faster.

Trust

Security & compliance

The vendor hasn’t added security or compliance details yet.

Pricing

Commercial model

Pricing model: Per seat

Free trial: Yes

Free plan: No

Contract minimum: Not specified

Procurement

Purchasing & legal

The vendor hasn’t added purchasing & legal details yet.

Fit

Best-fit company size

Company-size fit has not been specified yet.

Buyer Fit & Positioning

Implementation & Procurement

Commercial Fit & Ecosystem

Proof, Outcomes & Momentum

Alternatives, Migration & Buyer Objections