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Tidio offers a multichannel chatbot solution for small and medium businesses, integrating live chat, email, and AI-powered bots to improve customer interactions.

Pricing

$60 / month

Founded

2013

Team size

51-200 employees

Headquarters

San Francisco, California

At a glance

Best for

Customer Support Teams, Nonprofits

Pricing model

Usage-based

Try before you buy

Integrates with

ZendeskSalesforceStripeWhatsAppInstagram+5

Security

SOC 2GDPRCCPAPCI DSS

About Tidio

Tidio is an all-in-one customer service platform that helps businesses provide top-tier support to their customers. Using live chat, automated messages, AI chatbots, and customizable chat widgets, Tidio works to enhance customer support, boost sales, and help convert leads. The platform's conversational AI chatbot, Lyro, can answer up to 70% of customer inquiries without any need for human intervention.

Key Features Lyro AI Chatbot: Automatically answer common questions with human-like language and perform recurring tasks using AI. Live Chat : Engage with customers in real-time and answer questions through a lightweight live chat widget. AI-Powered Help Desk : Access all customer service tools in a single dashboard, ensuring nothing goes unnoticed. Handle conversations, manage tickets, and resolve issues fast.

Flows : Boost your lead generation and sales funnels with no-code automation paths that trigger at crucial moments in the customer journey. Multilingual Support : Adapt the chat widget to different languages according to the user's browser settings, so international customers get a localized experience. Analytics : Monitor the performance of your team, AI Chatbot, and Flows with comprehensive analytics. Who's It For?

Product Media

Tidio banner

Buyer Fit & Positioning

Procurement & Fit

Structured facts from the vendor to help your security, finance, and procurement reviews move faster.

Trust

Security & compliance

SOC 2GDPRCCPAPCI DSS

SLA uptime target: Not specified

Security review turnaround: Not specified

DPA available: Not specified

Pricing

Commercial model

Pricing model: Usage-based

Free trial: Yes

Free plan: Yes

Contract minimum: Not specified

Procurement

Purchasing & legal

The vendor hasn’t added purchasing & legal details yet.

Fit

Best-fit company size

Company-size fit has not been specified yet.

Implementation & Procurement

Commercial Fit & Ecosystem

Proof, Outcomes & Momentum

Alternatives, Migration & Buyer Objections