Tidio offers a multichannel chatbot solution for small and medium businesses, integrating live chat, email, and AI-powered bots to improve customer interactions.

Pricing

$60 / month

Reviews

1,750+

Founded

2013

Team Size

51-200 employees

Current Deal

20% off any plan

About Tidio

Tidio is an all-in-one customer service platform that helps businesses provide top-tier support to their customers. Using live chat, automated messages, AI chatbots, and customizable chat widgets, Tidio works to enhance customer support, boost sales, and help convert leads. The platform's conversational AI chatbot, Lyro, can answer up to 70% of customer inquiries without any need for human intervention.

Key Features Lyro AI Chatbot: Automatically answer common questions with human-like language and perform recurring tasks using AI. Live Chat : Engage with customers in real-time and answer questions through a lightweight live chat widget. AI-Powered Help Desk : Access all customer service tools in a single dashboard, ensuring nothing goes unnoticed. Handle conversations, manage tickets, and resolve issues fast.

Flows : Boost your lead generation and sales funnels with no-code automation paths that trigger at crucial moments in the customer journey. Multilingual Support : Adapt the chat widget to different languages according to the user's browser settings, so international customers get a localized experience. Analytics : Monitor the performance of your team, AI Chatbot, and Flows with comprehensive analytics. Who's It For?

Pricing

$60 / month

Tidio offers four pricing plans.

Starter plan for small businesses, at $29 per month.

Growth plan for teams of all sizes, starting at $59 per month.

Plus plan for businesses requiring more support and advanced features, starting at $749 per month.

Premium plan for more complex businesses, starting at $2,999 per month.

A 7-day free trial is available to test features.

Buyer Fit & Commercial Snapshot

Best fit

Who should shortlist this first

  • Chatbot buyers
  • Customer Support Teams
  • Nonprofits
  • Education teams

Buyer teams

Common buyer roles

  • Customer Support Teams
  • Nonprofits
  • Includes Mobile App
  • API Available
  • AI-Powered

Commercials

Commercial snapshot

Pricing

$60 / month

Reviews

1,750+

Founded

2013

Team Size

51-200 employees

Procurement

Questions to answer before purchase

  • Confirm security, access controls, and onboarding ownership directly with the vendor.
  • Validate how $60 / month pricing scales as usage grows.
  • Review website and support resources before procurement review.
  • Compare the current deal terms against standard packaging and renewal structure.
Buyer-fit and commercial detail available
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Stack Fit, Alternatives & Trust

Ecosystem

Commonly evaluated with

BoxSplunkReact Native MobileVantaIncludes Mobile AppAPI AvailableAI-PoweredStartup Friendly

Alternatives

Other products buyers may compare

  • Zendesk AI
  • Podium
  • Qualified
  • ChatBot
  • Drift
  • Kore.ai

Trust

Signals available today

  • Users consistently praise Tidio for its integration options and AI-powered features. The platform is well-regarded for meeting the needs of its target users. Some note that complex conversation flows require significant setup time.
  • LinkedIn company profile available
  • Profile refreshed Jun 23, 2025
  • Public profile launched Jun 23, 2025

Executive scan

Summary and what a claimed profile unlocks

Tidio is a chatbot product positioned for buyers that want stronger context around pricing, category fit, and real-world proof before committing to a shortlist.

How should buyers evaluate this profile?

Start with category fit, pricing posture, and buyer proof. Then confirm rollout support and procurement readiness directly with the vendor.

What makes the profile stronger after a vendor claims it?

Claimed profiles unlock richer buyer-fit notes, rollout guidance, procurement details, outcome proof, alternatives, and freshness updates.

Deeper stack and trust research available
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Case Studies

Enterprise deployment at scale
A mid-market company implemented Tidio across 3 departments, reducing operational overhead and consolidating their workflow into a single platform...
ROI within first quarter
After switching to Tidio, the team reported measurable improvements in efficiency and a positive return on investment within 90 days...
Case studies available
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Notable Customers

  • Jaguar
  • Stanley
  • Glovo
  • ADT
  • Endeksa
Named customer proof available
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