Tidio offers a multichannel chatbot solution for small and medium businesses, integrating live chat, email, and AI-powered bots to improve customer interactions.
Pricing
$60 / month
Founded
2013
Team size
51-200 employees
Headquarters
San Francisco, California
At a glance
Best for
Pricing model
Try before you buy
Integrates with
Security
About Tidio
Tidio is an all-in-one customer service platform that helps businesses provide top-tier support to their customers. Using live chat, automated messages, AI chatbots, and customizable chat widgets, Tidio works to enhance customer support, boost sales, and help convert leads. The platform's conversational AI chatbot, Lyro, can answer up to 70% of customer inquiries without any need for human intervention.
Key Features Lyro AI Chatbot: Automatically answer common questions with human-like language and perform recurring tasks using AI. Live Chat : Engage with customers in real-time and answer questions through a lightweight live chat widget. AI-Powered Help Desk : Access all customer service tools in a single dashboard, ensuring nothing goes unnoticed. Handle conversations, manage tickets, and resolve issues fast.
Flows : Boost your lead generation and sales funnels with no-code automation paths that trigger at crucial moments in the customer journey. Multilingual Support : Adapt the chat widget to different languages according to the user's browser settings, so international customers get a localized experience. Analytics : Monitor the performance of your team, AI Chatbot, and Flows with comprehensive analytics. Who's It For?
What Live Chat costs
Product Media
Buyer Fit & Positioning
Procurement & Fit
Structured facts from the vendor to help your security, finance, and procurement reviews move faster.
Trust
Security & compliance
SLA uptime target: Not specified
Security review turnaround: Not specified
DPA available: Not specified
Pricing
Commercial model
Pricing model: Usage-based
Free trial: Yes
Free plan: Yes
Contract minimum: Not specified
Procurement
Purchasing & legal
The vendor hasn’t added purchasing & legal details yet.
Fit
Best-fit company size
Company-size fit has not been specified yet.

