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Thankful provides an AI agent specialized for e-commerce support, handling orders, returns, exchanges, and shipping inquiries automatically.

Pricing

$2,000+ / month

Founded

2018

Team size

51-200 employees

Headquarters

Los Angeles, California

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About Thankful

Thankful offers an AI customer service agent built specifically for e-commerce and DTC brands. The AI handles order status, returns, exchanges, shipping issues, and product inquiries through email, chat, and social channels.

Deep integrations with Shopify, Magento, and major helpdesks enable the AI to take actions like processing returns and issuing refunds.

Buyer Fit & Positioning

Procurement & Fit

The vendor hasn’t added security, compliance, or commercial details yet. Tell us what you need and Cubbie will ask them.

Implementation & Procurement

Commercial Fit & Ecosystem

Proof, Outcomes & Momentum

Alternatives, Migration & Buyer Objections