Best fit
Who should shortlist this first
- Business Operations buyers
SolarWinds Service DeskUnclaimed
Business Operationssolarwinds.com/service-desk
SolarWinds Service Desk is a cloud-based ITSM solution that provides incident management, asset management, and IT service delivery for IT teams of all sizes.
Pricing
$39-99 / agent / month
Reviews
1,800+
Founded
1999
Team Size
1,001-5,000 employees
Current Deal
20% off annual plans for new customers
About SolarWinds Service Desk
SolarWinds Service Desk is a cloud-based IT service management platform that provides comprehensive ITSM capabilities with an emphasis on ease of use and fast time-to-value. The platform is ITIL-ready and Pink Verified for core ITSM processes.
Key capabilities include incident management with intelligent ticket routing, IT asset management with automated discovery and dependency mapping, change management with risk assessment, and a self-service portal with a knowledge base.
The platform provides benchmark analytics that compare an organization's service desk performance against industry peers, helping identify improvement opportunities. AI-powered features suggest solutions based on historical resolutions.
SolarWinds Service Desk is part of the broader SolarWinds IT management portfolio, integrating with network monitoring, server management, and security tools for unified IT visibility.
Pricing
$39-99 / agent / month
Essentials: $39/agent/month - Incident management, knowledge base
Advanced: $79/agent/month - Adds change management, custom roles
Premier: $99/agent/month - Visual CMDB, API access, automations
Buyer Fit & Commercial Snapshot
Buyer teams
Common buyer roles
- API Available
- SSO Support
- Per-Seat Pricing
Commercials
Commercial snapshot
Pricing
$39-99 / agent / month
Reviews
1,800+
Founded
1999
Team Size
1,001-5,000 employees
Procurement
Questions to answer before purchase
- Confirm security, access controls, and onboarding ownership directly with the vendor.
- Validate how $39-99 / agent / month pricing scales as usage grows.
- Review website and support resources before procurement review.
- Compare the current deal terms against standard packaging and renewal structure.
Buyer-fit and commercial detail available
Create an account to unlock shortlist guidance, commercial context, and procurement notes for SolarWinds Service Desk.
Stack Fit, Alternatives & Trust
Ecosystem
Commonly evaluated with
JamfGoogle AnalyticsWordPressSwaggerAPI AvailableSSO SupportPer-Seat PricingIncludes Mobile App
Alternatives
Other products buyers may compare
- SAP S/4HANA
- ServiceNow
- Microsoft Dynamics 365
- Box
- Oracle ERP Cloud
- Jira Service Management
- ManageEngine
- Infor
Trust
Signals available today
- Users value the straightforward setup and intuitive interface that gets teams productive quickly. The asset management and discovery features are well-regarded. Some note that advanced reporting and customization options are limited compared to more expensive platforms.
- LinkedIn company profile available
- Profile refreshed Mar 29, 2026
- Public profile launched Mar 29, 2026
Executive scan
Summary and what a claimed profile unlocks
SolarWinds Service Desk is a business operations product positioned for buyers that want stronger context around pricing, category fit, and real-world proof before committing to a shortlist.
How should buyers evaluate this profile?
Start with category fit, pricing posture, and buyer proof. Then confirm rollout support and procurement readiness directly with the vendor.
What makes the profile stronger after a vendor claims it?
Claimed profiles unlock richer buyer-fit notes, rollout guidance, procurement details, outcome proof, alternatives, and freshness updates.
Deeper stack and trust research available
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Case Studies
Enterprise deployment at scale
A mid-market company implemented SolarWinds Service Desk across 3 departments, reducing operational overhead and consolidating their workflow into a single platform...
ROI within first quarter
After switching to SolarWinds Service Desk, the team reported measurable improvements in efficiency and a positive return on investment within 90 days...
Case studies available
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Notable Customers
- Cisco
- NASA
- Harvard University
Named customer proof available
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