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Security & compliance
The vendor hasn’t added security or compliance details yet.
SmileBackVerified
Customer satisfaction feedback tool for MSPs and IT providers with one-click CSAT surveys and NPS tracking.
Pricing
$88/month
Founded
2015
Team size
11-50 employees
Headquarters
London, UK
At a glance
Pricing model
Tiered plans
Try before you buy
Integrates with
ConnectWise PSAMicrosoft TeamsReports and Dashboards (BrightGauge)DropboxLifecycle Insights+4
About SmileBack
SmileBack is now ConnectWise Customer Feedback, a customer satisfaction and feedback product for MSPs and service teams. It gathers CSAT and NPS feedback, connects to PSA/service tools, tracks agent and team performance, and reports customer sentiment across support workflows.
Buyer Fit & Positioning
Procurement & Fit
Structured facts from the vendor to help your security, finance, and procurement reviews move faster.
Pricing
Commercial model
Pricing model: Tiered plans
Free trial: Yes
Free plan: No
Contract minimum: Not specified
Procurement
Purchasing & legal
The vendor hasn’t added purchasing & legal details yet.
Fit
Best-fit company size
Company-size fit has not been specified yet.
Implementation & Procurement
Commercial Fit & Ecosystem
Proof, Outcomes & Momentum
Alternatives, Migration & Buyer Objections
Buy through Cubbie
SmileBack
SmileBack doesn’t have a live offer on Cubbie yet, but you can still buy it through us. Request it and Cubbie’s procurement team will source pricing, negotiate terms, and set up the purchase for you.
Want a negotiated price? Request a quote for SmileBack and Cubbie routes it to the vendor and our procurement team.
