RingCentralUnclaimed

About RingCentral

RingCentral is a cloud-based business communications platform that provides unified phone, video, messaging, and contact center solutions. It serves businesses of all sizes with AI-powered features including live call transcription, meeting summaries, and an AI receptionist.

RingCentral is a leading provider of cloud-based business communications and collaboration solutions. The RingEX platform unifies business phone, video conferencing, team messaging, and fax into a single application, eliminating the need for multiple communication tools. The platform provides unlimited domestic calling within the US and Canada, AI-powered live call transcription, IVR menus, call queues, and team messaging. Video meetings support up to 200 participants with features like breakout rooms, recording, and AI-generated meeting summaries. RingCX is the company's AI-powered contact center solution, providing omnichannel routing across voice, digital, and social channels. It includes skills-based routing, automated AI summaries, speech analytics, and workforce management tools for contact center operations. RingCentral integrates with over 300 business applications including Salesforce, HubSpot, Microsoft 365, and Google Workspace. The platform supports desk phones, mobile apps, and desktop clients, enabling employees to communicate from anywhere. Enterprise features include multi-site support, advanced analytics, and HIPAA-compliant configurations for healthcare organizations.

Pricing Details

Core: $20/user/month (billed annually) - Unlimited calling, 100-person video meetings, IVR Advanced: $25/user/month (billed annually) - Auto call recording, CRM integrations, call monitoring Ultra: $35/user/month (billed annually) - 200-person meetings, unlimited storage, advanced analytics RingCX (Contact Center): $65/user/month - AI-powered omnichannel contact center

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Review Summary

Users appreciate RingCentral for its reliable call quality and comprehensive unified communications features. The platform is valued for consolidating phone, video, and messaging into one tool. Some reviewers note that monthly billing is significantly more expensive than annual and that add-on costs can increase the overall price considerably.

Buyer Reviews