Trust
Security & compliance
ISO 27001GDPR
SLA uptime target: Not specified
Security review turnaround: Not specified
DPA available: Not specified
Conversational messaging platform unifying WhatsApp, Messenger, Instagram, Telegram, and more with automation workflows and team collaboration.
Pricing
From $79 / mo
Founded
2017
Team size
51-200 employees
Headquarters
Kuala Lumpur, Malaysia
Preview from respond.io
At a glance
Best for
Customer Support Teams
Pricing model
Tiered plans
Try before you buy
Free trial
Integrates with
WhatsApp Business APITikTokInstagramFacebookEmail
Security
ISO 27001GDPR
About Respond.io
Respond.io is an omnichannel customer conversation platform that unifies WhatsApp, Instagram, Messenger, live chat, SMS, and email into a single agent inbox. It layers automation, AI agents, and workflow routing on top for marketing, sales, and support teams. It targets mid-market and enterprise businesses running high-volume messaging across regions, especially those anchored on WhatsApp Business.
Procurement & Fit
Structured facts from the vendor to help your security, finance, and procurement reviews move faster.
Pricing
Commercial model
Pricing model: Tiered plans
Free trial: Yes
Free plan: No
Contract minimum: Not specified
Procurement
Purchasing & legal
The vendor hasn’t added purchasing & legal details yet.
Fit
Best-fit company size
Company-size fit has not been specified yet.
Buyer Fit & Positioning
Implementation & Procurement
Commercial Fit & Ecosystem
Proof, Outcomes & Momentum
Alternatives, Migration & Buyer Objections
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Respond.io
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