Trust
Security & compliance
SOC 2ISO 27001FedRAMPPCI DSS
SLA uptime target: Not specified
Security review turnaround: Not specified
DPA available: Not specified
PagerDuty is a digital operations management platform that provides incident response, on-call management, and event intelligence for DevOps and IT teams. It integrates with over 650 tools to help organizations detect, triage, and resolve critical incidents faster.
Pricing
$21-41 / user / month
Founded
2009
Team size
501-1,000 employees
Headquarters
San Francisco, California
Preview from pagerduty.com
At a glance
Best for
Startup (1-50), Small business (51-200), Mid-market (201-1,000), Enterprise (1,000+)
Pricing model
Tiered plans
Try before you buy
Free trial · Free plan
Integrates with
SlackMicrosoft TeamsServiceNowMonitoring toolsChat platforms+2
Security
SOC 2ISO 27001FedRAMPPCI DSS
About PagerDuty
PagerDuty is the leading digital operations management platform that helps organizations prevent and resolve business-impacting incidents. It provides real-time alerting, on-call scheduling, escalation policies, and automated incident response workflows for DevOps, IT, and engineering teams.
The platform integrates with over 650 monitoring, observability, and collaboration tools to aggregate events from across the technology stack. Its Event Intelligence engine uses machine learning to reduce alert noise by up to 98%, correlating related alerts and surfacing only actionable incidents to responders.
PagerDuty Advance provides AI-powered capabilities including automated incident summarization, suggested remediation steps, and intelligent triage recommendations. The platform also offers Status Pages for customer communication and Stakeholder Notifications for keeping leadership informed during major incidents.
Enterprise features include advanced analytics with operational maturity assessments, custom incident workflows with conditional logic, and premium support options. PagerDuty helps organizations reduce mean time to resolution (MTTR) and maintain SLA compliance through structured incident management processes.
Procurement & Fit
Structured facts from the vendor to help your security, finance, and procurement reviews move faster.
Pricing
Commercial model
Pricing model: Tiered plans
Free trial: Yes
Free plan: Yes
Contract minimum: Not specified
Procurement
Purchasing & legal
The vendor hasn’t added purchasing & legal details yet.
Fit
Best-fit company size
Startup (1-50)Small business (51-200)Mid-market (201-1,000)Enterprise (1,000+)
Buyer Fit & Positioning
Implementation & Procurement
Commercial Fit & Ecosystem
Proof, Outcomes & Momentum
Alternatives, Migration & Buyer Objections
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PagerDuty
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