Trust
Security & compliance
SOC 2ISO 27001GDPRHIPAACCPAPCI DSS
SLA uptime target: Not specified
Security review turnaround: Not specified
DPA available: Not specified
Medallia provides an enterprise experience management platform capturing feedback across all touchpoints with AI-powered analytics and action.
Pricing
Usage-based
Founded
2001
Team size
3,001-5,000 employees
Headquarters
San Francisco, California
At a glance
Best for
Mid-market (201-1,000), Enterprise (1,000+)
Pricing model
Usage-based
Security
SOC 2ISO 27001GDPRHIPAACCPAPCI DSS
About Medallia
Medallia is an enterprise experience-management platform capturing customer and employee feedback across surveys, digital, voice, and interaction signals, then applying AI (Text Analytics, Ask Athena) to surface actions. It is aimed at large organizations running voice-of-customer and voice-of-employee programs at scale, with role-based dashboards, alerting, and closed-loop workflows.
Buyer Fit & Positioning
Procurement & Fit
Structured facts from the vendor to help your security, finance, and procurement reviews move faster.
Pricing
Commercial model
Pricing model: Usage-based
Free trial: No
Free plan: No
Contract minimum: Not specified
Procurement
Purchasing & legal
The vendor hasn’t added purchasing & legal details yet.
Fit
Best-fit company size
Mid-market (201-1,000)Enterprise (1,000+)
