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Professional remote support tool with screen sharing, diagnostics, file transfer, and multi-platform support for IT helpdesk teams.

Pricing

$$$

Founded

2003

Team size

1,001-5,000 employees

Headquarters

Boston, MA

About LogMeIn Rescue

LogMeIn Rescue (now under GoTo) is enterprise remote-support software that lets help-desk and IT technicians remotely access and control desktops, mobile devices, and servers to troubleshoot issues. It targets support organizations and MSPs needing secure, attended and unattended remote sessions at scale. Capabilities include multi-session handling, mobile device support, scripting, and detailed session reporting.

Procurement & Fit

Structured facts from the vendor to help your security, finance, and procurement reviews move faster.

Trust

Security & compliance

The vendor hasn’t added security or compliance details yet.

Pricing

Commercial model

Pricing model: Not specified

Free trial: Yes

Free plan: No

Contract minimum: Not specified

Procurement

Purchasing & legal

The vendor hasn’t added purchasing & legal details yet.

Fit

Best-fit company size

Company-size fit has not been specified yet.

Buyer Fit & Positioning

Implementation & Procurement

Commercial Fit & Ecosystem

Proof, Outcomes & Momentum

Alternatives, Migration & Buyer Objections