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All-in-one customer feedback and bug reporting tool with visual bug reports, session replays, and an AI-powered help center.

Pricing

From $49 / mo

Founded

2021

Team size

11-50 employees

Headquarters

Linz, Austria

Product Preview

Gleap preview

Preview from gleap.io

At a glance

Pricing model

Tiered plans

Try before you buy

Integrates with

SlackJiraGitHubGitLabBitbucket+5

Security

SOC 2GDPR

About Gleap

Gleap is a customer feedback and support platform combining in-app bug reporting with screen recording, live chat, an AI support bot (Kai), feature roadmaps, surveys, and a knowledge base. It targets SaaS product, support, and engineering teams. Capabilities include visual bug reports with session replay, in-app messaging, and feedback-to-roadmap workflows.

Buyer Fit & Positioning

Procurement & Fit

Structured facts from the vendor to help your security, finance, and procurement reviews move faster.

Trust

Security & compliance

SOC 2GDPR

SLA uptime target: Not specified

Security review turnaround: Not specified

DPA available: Not specified

Pricing

Commercial model

Pricing model: Tiered plans

Free trial: Yes

Free plan: No

Contract minimum: Not specified

Procurement

Purchasing & legal

The vendor hasn’t added purchasing & legal details yet.

Fit

Best-fit company size

Company-size fit has not been specified yet.

Implementation & Procurement

Commercial Fit & Ecosystem

Proof, Outcomes & Momentum

Alternatives, Migration & Buyer Objections