Best fit
Who should shortlist this first
- CRM buyers
Freshsales is an AI-powered CRM by Freshworks that helps sales teams manage contacts, deals, and pipelines with built-in phone, email, chat, and AI-driven lead scoring and insights.
Pricing
$9-71 / user / month
Reviews
2,000+
Founded
2010
Team Size
5,001-10,000 employees
Current Deal
21-day free trial
About Freshsales
Freshsales is a comprehensive sales CRM from Freshworks designed to help teams attract, engage, close, and nurture leads effectively. The platform combines contact management, deal tracking, and visual pipeline management with built-in communication tools including phone, email, and chat.
Freddy AI provides intelligent lead scoring, deal insights, and next-best-action recommendations, helping sales reps prioritize high-value opportunities. The platform's workflow automation capabilities eliminate repetitive tasks and ensure consistent follow-up across the sales cycle.
With plans starting at a generous free tier for up to three users, Freshsales scales from small teams to enterprise organizations. The 21-day free trial provides access to all features including Enterprise-level functionality, making it easy for teams to evaluate the full platform before committing.
Pricing
$9-71 / user / month
Free: Up to 3 users - Contact, deal, and task management
Growth: $9/user/month - Custom fields, workflows, team inbox
Pro: $47/user/month - Advanced automation, AI insights
Enterprise: $71/user/month - Custom modules, audit logs
Buyer Fit & Commercial Snapshot
Buyer teams
Common buyer roles
- API Available
- AI-Powered
- Includes Mobile App
Commercials
Commercial snapshot
Pricing
$9-71 / user / month
Reviews
2,000+
Founded
2010
Team Size
5,001-10,000 employees
Procurement
Questions to answer before purchase
- Confirm security, access controls, and onboarding ownership directly with the vendor.
- Validate how $9-71 / user / month pricing scales as usage grows.
- Review website and support resources before procurement review.
- Compare the current deal terms against standard packaging and renewal structure.
Buyer-fit and commercial detail available
Create an account to unlock shortlist guidance, commercial context, and procurement notes for Freshsales.
Stack Fit, Alternatives & Trust
Ecosystem
Commonly evaluated with
Zoom WorkplaceConfluenceMariaDBHerokuAPI AvailableAI-PoweredIncludes Mobile AppCustom Workflows
Alternatives
Other products buyers may compare
- HubSpot
- Zoho CRM
- Salesforce
- Zoho CRM Plus
- Monday CRM
- Pipedrive
- monday sales CRM
- Attio
Trust
Signals available today
- Users appreciate Freshsales for its intuitive interface and built-in communication tools that reduce the need for separate software. The AI-powered lead scoring helps teams focus on the right deals. Some users note that advanced reporting requires higher-tier plans.
- LinkedIn company profile available
- Profile refreshed Mar 30, 2026
- Public profile launched Mar 30, 2026
Executive scan
Summary and what a claimed profile unlocks
Freshsales is a crm product positioned for buyers that want stronger context around pricing, category fit, and real-world proof before committing to a shortlist.
How should buyers evaluate this profile?
Start with category fit, pricing posture, and buyer proof. Then confirm rollout support and procurement readiness directly with the vendor.
What makes the profile stronger after a vendor claims it?
Claimed profiles unlock richer buyer-fit notes, rollout guidance, procurement details, outcome proof, alternatives, and freshness updates.
Deeper stack and trust research available
Create an account to unlock stack guidance, alternatives, and trust signals for Freshsales.
Case Studies
Enterprise deployment at scale
A mid-market company implemented Freshsales across 3 departments, reducing operational overhead and consolidating their workflow into a single platform...
ROI within first quarter
After switching to Freshsales, the team reported measurable improvements in efficiency and a positive return on investment within 90 days...
Case studies available
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Notable Customers
- Blue Nile
- Sify
- Klarna
Named customer proof available
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