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Real-time patient experience platform collecting continuous feedback throughout the care journey to improve HCAHPS scores.

Pricing

Custom quote

Founded

2014

Team size

51-200 employees

Headquarters

Raleigh, NC

Feedtrail preview

Preview from feedtrail.com

About Feedtrail

Feedtrail (now part of Relias) is a healthcare experience-management (XM) platform that captures real-time patient feedback via text and email at key moments in the care journey. It combines customizable surveys, AI-driven analytics, reputation management and regulatory/phone surveying so hospitals and practices can resolve issues in the moment and improve patient experience, employee engagement and care quality.

Procurement & Fit

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Trust

Security & compliance

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Pricing

Commercial model

Pricing model: Custom quote

Free trial: No

Free plan: No

Contract minimum: Not specified

Procurement

Purchasing & legal

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Fit

Best-fit company size

Company-size fit has not been specified yet.

Buyer Fit & Positioning

Implementation & Procurement

Commercial Fit & Ecosystem

Proof, Outcomes & Momentum

Alternatives, Migration & Buyer Objections