Cubbie Conference December 10, 2026 in San Francisco Get tickets →

Customer engagement platform for banks and credit unions.

Pricing

From $875 / mo

Founded

2004

Team size

51-200 employees

Headquarters

Tewksbury, MA

Product Preview

Engageware preview

Preview from engageware.com

At a glance

Best for

Mid-market (201-1,000), Enterprise (1,000+)

Pricing model

Custom quote

Try before you buy

Integrates with

SalesforceCRM systemsCore banking systemsContact center as a service (CCaaS)WhatsApp+1

Security

SOC 2ISO 27001GDPRCCPA

About Engageware

Engageware (formerly TimeTrade SilverCloud) provides enterprise appointment-scheduling and customer-engagement software purpose-built for regulated industries, especially financial institutions. It manages scheduled and walk-in appointments, real-time staff routing, automated reminders, and enterprise reporting, with integrations to Salesforce and Microsoft Exchange. It targets banks, credit unions, and other organizations seeking to increase appointment volume and reduce no-shows.

Buyer Fit & Positioning

Procurement & Fit

Structured facts from the vendor to help your security, finance, and procurement reviews move faster.

Trust

Security & compliance

SOC 2ISO 27001GDPRCCPA

SLA uptime target: Not specified

Security review turnaround: Not specified

DPA available: Not specified

Pricing

Commercial model

Pricing model: Custom quote

Free trial: Yes

Free plan: No

Contract minimum: Not specified

Procurement

Purchasing & legal

The vendor hasn’t added purchasing & legal details yet.

Fit

Best-fit company size

Mid-market (201-1,000)Enterprise (1,000+)

Implementation & Procurement

Commercial Fit & Ecosystem

Proof, Outcomes & Momentum

Alternatives, Migration & Buyer Objections