Customer engagement platform for banks and credit unions.
Pricing
From $875 / mo
Founded
2004
Team size
51-200 employees
Headquarters
Tewksbury, MA
Product Preview
Preview from engageware.com
At a glance
Best for
Mid-market (201-1,000), Enterprise (1,000+)
Pricing model
Custom quote
Try before you buy
Integrates with
SalesforceCRM systemsCore banking systemsContact center as a service (CCaaS)WhatsApp+1
Security
SOC 2ISO 27001GDPRCCPA
About Engageware
Engageware (formerly TimeTrade SilverCloud) provides enterprise appointment-scheduling and customer-engagement software purpose-built for regulated industries, especially financial institutions. It manages scheduled and walk-in appointments, real-time staff routing, automated reminders, and enterprise reporting, with integrations to Salesforce and Microsoft Exchange. It targets banks, credit unions, and other organizations seeking to increase appointment volume and reduce no-shows.
What Appointment Scheduling costs
Buyer Fit & Positioning
Procurement & Fit
Structured facts from the vendor to help your security, finance, and procurement reviews move faster.
Trust
Security & compliance
SOC 2ISO 27001GDPRCCPA
SLA uptime target: Not specified
Security review turnaround: Not specified
DPA available: Not specified
Pricing
Commercial model
Pricing model: Custom quote
Free trial: Yes
Free plan: No
Contract minimum: Not specified
Procurement
Purchasing & legal
The vendor hasn’t added purchasing & legal details yet.
Fit
Best-fit company size
Mid-market (201-1,000)Enterprise (1,000+)

