Trust
Security & compliance
SOC 2HIPAAGDPRCCPA
SLA uptime target: Not specified
Security review turnaround: Not specified
DPA available: Not specified
AI-powered helpdesk and knowledge base automating support for employees and customers with conversational AI.
Pricing
Tiered plans
Founded
2017
Team size
201-500 employees
Headquarters
St. Louis, MO
Product Preview
Preview from capacity.com
At a glance
Best for
Head of Support
Pricing model
Tiered plans
Integrates with
SalesforceServiceNowZendeskSlackMicrosoft Teams+5
Security
SOC 2HIPAAGDPRCCPA
About Capacity
Capacity is an AI-powered support-automation platform that unifies helpdesk, knowledge base, and conversational AI agents across chat, voice, email, and SMS. It deflects and resolves employee and customer questions, assists live agents, and automates workflows and document search. It targets support, HR, and IT teams, billing a platform subscription plus usage-based charges for AI agents.
Buyer Fit & Positioning
Procurement & Fit
Structured facts from the vendor to help your security, finance, and procurement reviews move faster.
Pricing
Commercial model
Pricing model: Tiered plans
Free trial: No
Free plan: No
Contract minimum: Not specified
Procurement
Purchasing & legal
The vendor hasn’t added purchasing & legal details yet.
Fit
Best-fit company size
Company-size fit has not been specified yet.
Implementation & Procurement
Commercial Fit & Ecosystem
Proof, Outcomes & Momentum
Alternatives, Migration & Buyer Objections
Buy through Cubbie
Capacity
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