Trust
Security & compliance
SOC 2ISO 27001GDPR
SLA uptime target: Not specified
Security review turnaround: Not specified
DPA available: Not specified
AI-powered self-service platform that integrates with WhatsApp and other channels to provide instant, contextual customer support answers.
Pricing
Mid-Range
Founded
2022
Team size
11-50 employees
Headquarters
Melbourne, Australia
Preview from brainfi.sh
At a glance
Best for
Head of Support, VP Customer Success
Pricing model
Tiered plans
Integrates with
SlackZendeskIntercomMicrosoft TeamsHubSpot+5
Security
SOC 2ISO 27001GDPR
About Brainfish
Brainfish is an AI-powered customer-support platform delivering "ambient" self-service: it learns from product usage and knowledge content to give users instant, context-aware answers and in-app guidance. It includes self-updating knowledge management, guided actions, and usage analytics that reveal where users struggle. It is aimed at support and product teams wanting to deflect tickets and improve onboarding.
Procurement & Fit
Structured facts from the vendor to help your security, finance, and procurement reviews move faster.
Pricing
Commercial model
Pricing model: Tiered plans
Free trial: No
Free plan: No
Contract minimum: Not specified
Procurement
Purchasing & legal
The vendor hasn’t added purchasing & legal details yet.
Fit
Best-fit company size
Company-size fit has not been specified yet.
Buyer Fit & Positioning
Implementation & Procurement
Commercial Fit & Ecosystem
Proof, Outcomes & Momentum
Alternatives, Migration & Buyer Objections
Buy through Cubbie
Brainfish
Brainfish doesn’t have a live offer on Cubbie yet — but you can still buy it through us. Request it and Cubbie’s procurement team will source pricing, negotiate terms, and set up the purchase for you.
Want a negotiated price? Request a quote for Brainfish and Cubbie routes it to the vendor and our procurement team.