Vendor 1
UseResponseHelp & Customer Support
All-in-one customer support platform with ticketing, feedback, live chat, and knowledge base available cloud and on-premise.
$49+ / monthPriceNo reviewsRating2013Founded
UseResponse vs Zammad
Vendor decision canvas
Vendor 2
ZammadHelp & Customer Support
Zammad is an open-source web-based helpdesk and ticketing system that manages customer communication across email, chat, phone, and social media channels.
No reviewsRating2016Founded
Carry this decision forward
UseResponse + Zammad can move into a shared evaluation.
Evidence sheet
2-vendor view| Vendor 1 UseResponse Help & Customer Support Organize customer support software around your help center using all possible channels packed in one simple service solution | Vendor 2 Zammad Help & Customer Support Open-source helpdesk and ticketing. | |
|---|---|---|
| Overview | ||
| Category | Help & Customer Support | Help & Customer Support |
| What it is | All-in-one customer support platform with ticketing, feedback, live chat, and knowledge base available cloud and on-premise. | Zammad is an open-source web-based helpdesk and ticketing system that manages customer communication across email, chat, phone, and social media channels. |
| Pricing | ||
| Price | $49+ / month | Not available |
| Pricing model | Per seat | Tiered plans |
| Free options | Free plan, Free trial | No free plan, Free trial |
| Company | ||
| Founded | 2013 | 2016 |
| Team size | 11-50 employees | 11-50 employees |
| Headquarters | Palo Alto, CA | Berlin, Germany |
| Featured clients | Not available | Government agencies, SMBs, Nonprofits |
Where these sit in Help & Customer Support
- UseResponse$49 / month
- Help & Customer Support median$30 / month
Typical monthly range: $19.75–$99 per seat. 16% are priced on request.
See the whole Help & Customer Support market